Tag: Microsoft MB2-704 PDF

EnsurepassQUESTION 21 You are the service desk manager for a large engineering firm. You want to track how many cases are resolved each month by each individual service technician.   Which three items in Microsoft Dynamics CRM do you need to configure? Each correct answer presents part of the solution. Choose three.   A. Goal metric B. Goal C. Rollup field D. Target E. Parent goal   Correct Answer: ABC     QUESTION 22 You create a case and link it to a standard Read more [...]

EnsurepassQUESTION 31 You create a new entitlement. What is the initial status of the entitlement?   A. Active B. Waiting C. Created D. Draft   Correct Answer: D     QUESTION 32 You currently sell widgets individually.   You now need to configure the product catalog to sell widgets in packs of 12.   What should you configure?   A. Primary unit B. Unit C. Base unit D. Unit group   Correct Answer: D Explanation: http://www.microsoft.com/en-us/dynamics/crm-customer-center/create-a-unit-group-and-add-units-to-that-group.aspx Read more [...]

EnsurepassQUESTION 41 An existing goal tracks the number of cases resolved per month.   You need to enable it to show the number of cases that are still open.   What should you do?   A. Create a new goal, and add it as a child to the existing goal. B. Create a new goal metric, and add it to the existing goal. C. Add a new rollup field to the existing goal metric. D. Add a rollup query to the existing goal.   Correct Answer: C Explanation: http://www.magnetismsolutions.com/blog/colinmaitland/2012/12/17/goals-management-in-dynamics-crm-2011-goal-metrics-1 Read more [...]

EnsurepassQUESTION 51 What can be classified by using the subject tree?   A. Opportunities B. Accounts C. Leads D. Cases   Correct Answer: D Explanation: https://msdn.microsoft.com/en-gb/library/gg309616.aspx               QUESTION 52 An entitlement for a customer has a status of Active.   You need to make changes to the entitlement.   What should you do before making the changes?   A. Renew the entitlement. B. Deactivate Read more [...]

EnsurepassQUESTION 11 You are a marketing specialist. You receive an email message from a prospective client who was referred to your company by a current client.   You need to add the client to Microsoft Dynamics CRM so that a salesperson can follow up with the potential client.   After tracking the email message, what should you do?   A. Convert the email message to an opportunity, and assign it to a salesperson. B. Convert the email message to a lead, and assign it to a Read more [...]

EnsurepassQUESTION 1 You create a case for a customer who requests assistance.   You need to find a Frequently Asked Questions document in Microsoft Dynamics CRM and email it to the customer.   In which location should you look for the document?   A. Knowledge Base B. Microsoft SharePoint C. Sales literature D. Marketing list   Correct Answer: A Explanation: http://www.microsoft.com/en-us/dynamics/crm-customer-center/use-articles-in-knowledge-base.aspx     QUESTION Read more [...]