[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 181-190

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.181Which of the following is NOT a service desk type recognized in the service operation volume of ITIL?LocalCentralizedOutsourcedVirtualCorrect Answer: C Question No.182Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?RACI modelIncident modelContinual service improvement (CSI) approachThe Deming CycleCorrect Answer: A Question No.183How Read more [...]

[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 191-200

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.191Which role is responsible for carrying out the activities of a process?Process ownerChange managerService managerProcess practitionerCorrect Answer: D Question No.192What is a RACI model used for?Performance analysisRecording configuration itemsMonitoring servicesDefining roles and responsibilitiesCorrect Answer: D Question No.193A process owner has been identified with an quot;Iquot; in a RACI matrix. Which one of Read more [...]

[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 161-170

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.161Which of the following are basic concepts used in access management?Personnel, electronic, network, emergency, identityRights, access, identity, directory services, service/service componentsPhysical, personnel, network, emergency, serviceNormal, temporary, emergency, personal, groupCorrect Answer: B Question No.162Which of the following processes contributes MOST to quantifying the financial value of IT services Read more [...]

[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 171-180

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.171Availability management is directly responsible for the availability of which of the following?IT services and componentsIT services and business processesComponents and business processesIT services, components and business processesCorrect Answer: A Question No.172Which one of the following functions would be responsible for the management of a data centre?Technical managementService deskApplication managementFacilities Read more [...]

[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 151-160

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.151Which one of the following is the BEST definition of reliability?The availability of a service or componentThe level of risk that affects a service or processHow long a service or configuration item (CI) can perform its function without failingHow quickly a service or component can be restored to normal working orderCorrect Answer: C Question No.152Which process is responsible for recording the current details, status, Read more [...]

[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 121-130

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.121Which of the following is the BEST reason for categorizing incidents?To establish trends for use in problem management and other IT service management (ITSM) activitiesTo ensure service levels are met and breaches of agreements are avoidedTo enable the incident management database to be partitioned for greater efficiencyTo identify whether the user is entitled to log an incident for this particular serviceCorrect Read more [...]

[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 131-140

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.131Which process is responsible for discussing reports with customers showing whether services have met their targets?Continual service improvementChange managementService level managementAvailability managementCorrect Answer: C Question No.132Where would you expect incident resolution targets to be documented?A service level agreement (SLA)A request for change (RFC)The service portfolioA service descriptionCorrect Answer: Read more [...]

[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 141-150

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.141Which one of the following is NOT an objective of problem management?Minimizing the impact of incidents that cannot be preventedPreventing problems and resulting incidents from happeningEliminating recurring incidentsRestoring normal service operation as quickly as possibleCorrect Answer: D Question No.142Which one of the following is the BEST description of a relationship in service asset and configuration management?Describes Read more [...]

[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 91-100

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.91Which one of the following do technology metrics measure?ComponentsProcessesThe end-to-end serviceCustomer satisfactionCorrect Answer: A Question No.92At which stage of the service lifecycle should the processes necessary to operate a new service be defined?Service design: Design the processesService strategy: Develop the offeringsService transition: Plan and prepare for deploymentService operation: IT operations managementCorrect Read more [...]

[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 101-110

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.101When can a known error record be raised?At any time it would be useful to do soAfter a workaround has been found2 only1 onlyNeither of the aboveBoth of the aboveCorrect Answer: D Question No.102Which process is responsible for low risk, frequently occurring, low cost changes?Demand managementIncident managementRelease and deployment managementRequest fulfilmentCorrect Answer: D Question No.103Which process is responsible Read more [...]

[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 111-120

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.111What guidance does ITIL give on the frequency of production of service reporting?Service reporting intervals must be defined and agreed with the customersReporting intervals should be set by the service providerReports should be produced weeklyService reporting intervals must be the same for all servicesCorrect Answer: A Question No.112Which of these should a change model include?The steps that should be taken to Read more [...]

[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 71-80

Get Full Version of the Examhttp://www.EnsurePass.com/ITIL-F.html Question No.71Which one of the following contains information that is passed to service transition to enable the implementation of a new service?A service optionA service transition package (STP)A service design package (SDP)A service charterCorrect Answer: C Question No.72The BEST description of an incident is:An unplanned disruption of service unless there is a backup to that serviceAn unplanned interruption to service or a reduction Read more [...]
1 2 3