[Free] New Updated (October) Microsoft MB2-704 Real Exam 41-50

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QUESTION 41

An existing goal tracks the number of cases resolved per month.

 

You need to enable it to show the number of cases that are still open.

 

What should you do?

 

A.

Create a new goal, and add it as a child to the existing goal.

B.

Create a new goal metric, and add it to the existing goal.

C.

Add a new rollup field to the existing goal metric.

D.

Add a rollup query to the existing goal.

 

Correct Answer: C

Explanation:

http://www.magnetismsolutions.com/blog/colinmaitland/2012/12/17/goals-management-in-dynamics-crm-2011-goal-metrics-1

 

 

QUESTION 42

Your company’s marketing team attends a conference and collects business cards of attendees who do not already use your services. After the conference, the team enters the information from the cards into Microsoft Dynamics CRM.

 

You assign the records to the sales team so that the team can decide which products and services align with the attendees’ needs.

 

Which common business scenario in Microsoft Dynamics CRM does this sequence of events depict?

 

A.

Creating contacts

B.

Supporting customers

C.

Lead qualification

D.

Creating quotes

 

Correct Answer: C

 

 

 

 

QUESTION 43

You are implementing Microsoft Dynamics CRM. Your company requires employees to perform warranty repairs at the customer site. Where should the warranty repairs be configured in Dynamics CRM?

 

A.

Services

B.

Sites

C.

Work centers

D.

Resources

 

Correct Answer: A

Explanation:

http://www.powerobjects.com/blog/2010/07/30/service-scheduling-in-dynamics-crm-part-1/

 

 

QUESTION 44

You need to use Microsoft Dynamics CRM goals and metrics to measure sales revenue of a specific business line for the upcoming fiscal year. What should you do?

 

A.

Create a rollup query, filter it for opportunity records in the upcoming fiscal year, and apply it to the goal.

B.

Create a goal metric, filter it for opportunity records for that business line, and apply it to the upcoming fiscal year’s goal.

C.

Create a goal metric, filter it for opportunity records in the upcoming fiscal year, and apply it to the goal.

D.

Create a rollup query, filter it for opportunity records for that business line, and apply it to the upcoming fiscal year’s goal

 

Correct Answer: D

Explanation:

http://www.consultcrm.co.uk/blog/2012/09/goals-dynamics-crm-2011

 

 

QUESTION 45

You create an opportunity report by using the Report Wizard. The report returns too many records.

 

You need to reduce the number of records returned by the report.

 

Which two actions should you perform? Each correct answer presents a complete solution. Choose two.

 

A.

Make the report a personal report.

B.

Reduce the number of columns.

C.

Designate a top or bottom number.

D.

Apply a filter.

 

Correct Answer: CD

Explanation:

http://technet.microsoft.com/en-us/library/dn531099%28v=crm.6%29.aspx

 

 

 

 

QUESTION 46

You want to use Microsoft Dynamics CRM to compile a repository of competitor information for your sales team.

 

You create a competitor record and enter your competitor’s strengths and weaknesses.

 

Which two items can you directly associate with the competitor? Each correct answer presents a complete solution. Choose two.

 

A.

Sales literature

B.

Price lists

C.

Accounts

D.

Products

 

Correct Answer: AD

Explanation:

http://msdn.microsoft.com/en-gb/library/gg334641(v=crm.6).aspx

 

 

QUESTION 47

Your company’s support team is handling all inbound requests for support for a new product.

 

You want to configure Microsoft Dynamics CRM so that phone calls and email messages regarding the new product are held until a team member with expertise on the new product is available. The phone calls and email messages need to be assigned in the order in which they were received.

 

Which feature should you use?

 

A.

Resolution activities

B.

Service level agreements

C.

Queues

D.

Scheduling modules

 

Correct Answer: C

 

 

QUESTION 48

You work at the support desk for a software company.

 

When the newest version of a popular app is released, you receive an influx of support requests regarding an issue. The research and development team identify the issue as a bug and prepare to fix it.

 

You need to identify existing cases in which this bug was reported and relate them to one another so that they can be closed simultaneously when the bug fix has been released.

 

What should you do?

 

A.

From the parent case, select create child case for each of the cases that reported the bug.

B.

From the active cases view, select all of the cases that are reporting the bug, and then select merge cases.

C.

From the child case, select similar cases to find the cases that reported the bug.

D.

From the active cases view, select all of the cases that are reporting the bug, and then select associate child cases.

 

Correct Answer: B

Explanation:

http://www.microsoft.com/en-us/dynamics/crm-customer-center/merge-similar-cases.aspx

 

 

QUESTION 49

What is required to view a Dynamic Excel report?

 

A.

Have Outlook Client installed.

B.

Create the export from a System View.

C.

Have system administrator rights.

D.

Save the Advanced Find query in Microsoft Dynamics CRM.

 

Correct Answer: A

 

 

QUESTION 50

You create a new case that includes a service level agreement (SLA). You place the case on hold because you need to wait for additional information from the customer.

 

What is the status of the SLA key performance indicator (KPI) instance record related to the case?

 

A.

Failed

B.

In progress

C.

On hold

D.

Paused

 

Correct Answer: D

Explanation:

http://www.microsoft.com/en-us/dynamics/crm-customer-center/define-service-level-agreements-slas.aspx

 

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