[Free] New Updated (October) Microsoft MB2-704 Real Exam 31-40

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QUESTION 31

You create a new entitlement. What is the initial status of the entitlement?

 

A.

Active

B.

Waiting

C.

Created

D.

Draft

 

Correct Answer: D

 

 

QUESTION 32

You currently sell widgets individually.

 

You now need to configure the product catalog to sell widgets in packs of 12.

 

What should you configure?

 

A.

Primary unit

B.

Unit

C.

Base unit

D.

Unit group

 

Correct Answer: D

Explanation:

http://www.microsoft.com/en-us/dynamics/crm-customer-center/create-a-unit-group-and-add-units-to-that-group.aspx

 

 

QUESTION 33

You want to aggregate customer feedback from social websites in order to identify buying trends and customer opinions toward your company’s product.

 

Which tool should you use in Microsoft Dynamics CRM?

 

A.

Microsoft Social Listening, in order to monitor social media channels

B.

Cases, in order to see and respond to negative social mentions

C.

Marketing Campaigns, in order to provide visibility to social feeds

D.

Activity feeds, in order to view interactions on the social pane

Correct Answer: A

Explanation:

http://technet.microsoft.com/en-us/library/dn659847.aspx

 

 

QUESTION 34

You use the service scheduling feature of Microsoft Dynamics CRM to manage inspection services.

 

You need to configure Microsoft Dynamics CRM with the following information:

 

clip_image002A junior inspector can supervise one inspection at a time.

clip_image002[1]A senior inspector can supervise two inspections at a time.

 

Which two actions should you perform? Each correct answer presents part of the solution. Choose two.

 

A.

Create a connection on the resources for the inspectors.

B.

Add a selection rule to the inspection service.

C.

Configure the capacity on the resources for the inspectors.

D.

Create a connection on the resource group that includes the inspectors.

 

Correct Answer: BC

Explanation:

http://www.powerobjects.com/blog/2010/07/30/service-scheduling-in-dynamics-crm-part-1/

 

 

QUESTION 35

You lose an active opportunity and close it in Microsoft Dynamics CRM.

 

What are two results of closing the opportunity? Each correct answer presents part of the solution. Choose two.

 

A.

The opportunity is removed from the list of active opportunities.

B.

Notes and attachments associated with the opportunity are saved for future reference.

C.

All activities associated with the opportunity are automatically deactivated.

D.

The opportunity cannot be reactivated.

 

Correct Answer: AB

 

 

QUESTION 36

You choose a case from the customer support queue. Your company mandates that all requests with customers be tracked regardless of the outcome.

 

You call the customer and learn that the case was submitted on your company’s customer portal by mistake.

 

What should you do?

 

A.

Cancel the case.

B.

Delete the case.

C.

Resolve the case.

D.

Reactivate the case.

Correct Answer: C

 

 

QUESTION 37

You create a new service level agreement (SLA) and enter the amount of time that is allowed for it.

 

You need to send an email message to the user assigned to a case when the time limit of the SLA is about to be exceeded.

 

Which two actions should you perform? Each correct answer presents part of the solution. Choose two.

 

A.

Configure the Warning Actions on the SLA item record.

B.

Specify the Applicable When conditions on the SLA item record.

C.

Configure the SLA Item Warning on the SLA item record.

D.

Configure the SLA Item Failure on the SLA item record.

 

Correct Answer: AC

 

 

QUESTION 38

You create an Advanced Find view that consists of columns from the account entity. Which action is possible when customizing the view?

 

A.

Adding columns from related of records

B.

Creating three levels of sort criteria

C.

Setting the option to filter columns to ensure it displays by default when opening the view

D.

Merging two columns into one

 

Correct Answer: A

Explanation:

http://technet.microsoft.com/en-us/library/dn509578.aspx#BKMK_ChooseAndConfigureColumns

 

 

QUESTION 39

You create an opportunity and need to add products. What should you do before adding the opportunity products?

 

A.

Set a price list.

B.

Change the revenue setting to user provided.

C.

Set estimated revenue.

D.

Change the revenue setting to system calculated.

 

Correct Answer: A

Explanation:

http://crmbook.powerobjects.com/basics/microsoft-dynamics-crm-sales-process/advanced-sales-processes/

 

 

 

 

 

 

QUESTION 40

Your customer requests that deliveries be made on Thursdays only.

 

You need to configure Microsoft Dynamics CRM to meet this requirement.

 

What should you create?

 

A.

A new site with a weekly schedule for Thursdays only

B.

A new resource group linked to the service for the customer

C.

Service preferences on the customer record

D.

A business closure for every day except Thursday

 

Correct Answer: C

 

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