[Free] New Updated (October) Microsoft MB2-704 Real Exam 11-20

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QUESTION 11

You are a marketing specialist. You receive an email message from a prospective client who was referred to your company by a current client.

 

You need to add the client to Microsoft Dynamics CRM so that a salesperson can follow up with the potential client.

 

After tracking the email message, what should you do?

 

A.

Convert the email message to an opportunity, and assign it to a salesperson.

B.

Convert the email message to a lead, and assign it to a salesperson.

C.

Create a task, and set the Regarding field to the existing customer who referred the potential client.

D.

Create a new account for the potential client and assign a follow-up phone call activity to a salesperson.

 

Correct Answer: B

Explanation:

https://msdn.microsoft.com/en-gb/library/gg328442.aspx

 

 

QUESTION 12

You are responsible for creating and managing Microsoft Dynamics CRM Knowledge Base templates and articles.

 

A user wants an image to be added to a Knowledge Base article.

 

What should you do?

 

A.

Create a web resource, and add it to the Knowledge Base template.

B.

Insert the image into the Knowledge Base template.

C.

Copy and paste the image into the Knowledge Base article.

D.

Drag and drop the image onto the Knowledge Base article.

 

Correct Answer: A

 

 

QUESTION 13

You complete your work on a queue item and want to allow others to work on it. What should you do?

 

A.

Save your changes to the queue item.

B.

Release the queue item.

C.

Route the queue item.

D.

Change the action to Work On.

 

Correct Answer: B

Explanation:

http://blogs.msdn.com/b/crm/archive/2010/12/20/introduction-to-queues-in-microsoft-dynamics-crm-2011.aspx

 

 

QUESTION 14

Two active case records are related to the same issue but have nothing else in common.

 

Your manager asks you to make an association between the records.

 

What should you do?

 

A.

Merge the two case records.

B.

Reference the case ID of the other case in the case ID field of each case.

C.

Add one case to the sub-grid on the other case for similar cases.

D.

Reference the case ID of the other case in the notes field of each case.

 

Correct Answer: C

 

 

QUESTION 15

You are adding products to an opportunity.

 

You want to calculate the estimated revenue based on the products added.

 

What should you do to enable this function?

 

A.

Set the estimated budget.

B.

Configure the exchange rate

.

C.

Use write-in products.

D.

Add a price list

 

Correct Answer: C

 

 

QUESTION 16

A customer purchases a widget at retail price. Another customer purchases the same product at wholesale price.

 

What should you create to enable both customers to pay the correct amount?

 

A.

One retail and one wholesale price list

B.

One retail and one wholesale product

C.

One retail price list with two product price list items

D.

One retail price list and one discount list

 

Correct Answer: A

Explanation:

http://msdn.microsoft.com/en-gb/library/gg328015.aspx

 

 

 

 

QUESTION 17

You are a sales representative at a trade show.

 

A trade show attendee leaves a business card at your company’s booth.

 

You need to enter the attendee’s information into Microsoft Dynamics CRM for the sales team to qualify.

 

Which record type should you create?

 

A.

Contact

B.

Account

C.

Opportunity

D.

Lead

 

Correct Answer: D

Explanation:

http://msdn.microsoft.com/en-gb/library/gg328442.aspx

 

 

QUESTION 18

Your organization uses territories in Microsoft Dynamics CRM to manage sales.

 

You need to ensure that all sales managers and sales people are associated with the correct territories.

 

What should you do?

 

A.

Add a sales manager and the relevant sales people as members to each territory.

B.

Add a territory to each sales person’s record, and add the sales manager and territory to each opportunity record.

C.

Add the relevant sales people to each territory record, and make the sales manager the owner of the territory record.

D.

Add a sales manager to each territory record and to each sales person’s user record.

 

Correct Answer: A

Explanation:

http://technet.microsoft.com/en-us/library/dn531129(v=crm.6).aspx

 

 

QUESTION 19

You send a quote to a customer, who accepts the quote.

 

You need to complete the sale and collect payment.

 

What should you do?

 

A.

Convert the quote to an order, and convert the order to an invoice.

B.

Close the quote as invoiced.

C.

Close the quote as won.

D.

Convert the quote to an invoice, and convert the invoice to an order.

 

Correct Answer: A

Explanation:

http://rc.crm.dynamics.com/RC/2011/en-us/online/5.1_CTP/quotesroutingdiagram.aspx

 

 

QUESTION 20

Your manager needs an analysis that contains four views and three charts.

 

Which two actions should you perform? Each correct answer presents a complete solution. Choose two.

 

A.

Create one dashboard.

B.

Create a Report Wizard Report.

C.

Create an SSRS report.

D.

Create two dashboards.

 

Correct Answer: CD

 

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