[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 61-70

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Question No.61

Which one of the following is concerned with policy and direction?

  1. Capacity management

  2. Governance

  3. Service design

  4. Service level management

Correct Answer: B

Question No.62

Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

  1. Do

  2. Perform

  3. Implement

  4. Measure

Correct Answer: A

Question No.63

Which of the following would commonly be found in a contract underpinning an IT service?

  1. Financial arrangements related to the contract

  2. Description of the goods or service provided

  3. Responsibilities and dependencies for both parties

  1. 1 and 2 only

  2. 1 and 3 only

  3. 2 and 3 only

  4. All of the above

Correct Answer: D

Question No.64

A Service design package (SDP) would normally be produced for which of the following?

  1. A new IT service

  2. A major change to an IT service

  3. An emergency change to an IT service

  4. An IT service retirement

  1. 2, 3 and 4 only

  2. 1, 2 and 4 only

  3. None of the above

  4. All of the above

Correct Answer: B

Question No.65

Which of the following would be most useful in helping to implement a workaround as quickly as possible?

  1. A capacity database

  2. A definitive media library

  3. A request for change

  4. A known error database

Correct Answer: D

Question No.66

From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?

  1. User

  2. Customer

  3. Supplier

  4. Administrator

Correct Answer: B

Question No.67

What are underpinning contracts used to document?

  1. The provision of IT services or business services by a service provider

  2. The provision of goods and services by third party suppliers

  3. Service levels that have been agreed between the internal service provider and their customer

  4. Metrics and critical success factors (CSFs) for internal support teams

Correct Answer: B

Question No.68

Which one of the following includes four stages called Plan, Do, Check and Act?

  1. The Deming Cycle

  2. The continual service improvement approach

  3. The seven-step improvement process

  4. The service lifecycle

Correct Answer: A

Question No.69

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

  1. Configuration baseline

  2. Project baseline

  3. Change baseline

  4. Asset baseline

Correct Answer: A

Question No.70

Which of the following are valid parts of the service portfolio?

  1. Service pipeline

  2. Service knowledge management system (SKMS)

  3. Service catalogue

  1. 1 and 2 only

  2. 3 only

  3. 1 and 3 only

  4. All of the above

Correct Answer: C

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