[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 51-60

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Question No.51

Which of the following statements about standard changes are CORRECT?

  1. The approach is pre-authorized

  2. The risk is usually low and well understood

  3. Details of the change will be recorded

  4. Some standard changes will be triggered by the request fulfillment process

  1. 1 only

  2. 2 and 3 only

  3. 1, 2 and 4 only

  4. All of the above

Correct Answer: D

Question No.52

Which one of the following activities is NOT part of the Deming Cycle?

  1. Act

  2. Plan

  3. Do

  4. Co-ordinate

Correct Answer: D

Question No.53

Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?

  1. Change proposal

  2. Change policy

  3. Service request

  4. Risk register

Correct Answer: A

Question No.54

Why is it important for service providers to understand patterns of business activity (PBA)?

  1. PBA are based on organizational roles and responsibilities

  2. IT service providers CANNOT schedule changes until they understand PBA

  3. Demand for the services delivered by service providers are directly influenced by PBA

  4. Understanding PBA is the only way to enable accurate service level reporting

Correct Answer: C

Question No.55

Within service design, what is the key output handed over to service transition?

  1. Measurement, methods and metrics

  2. Service design package

  3. Service portfolio design

  4. Process definitions

Correct Answer: B

Question No.56

From the perspective of the service provider, who is the person or group that agrees their service targets?

  1. The user

  2. The customer

  3. The supplier

  4. The administrator

Correct Answer: B

Question No.57

Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

  1. Internal

  2. External

  3. Service desk

  4. Shared services unit

Correct Answer: C

Question No.58

In which of the following should details of a workaround be documented?

  1. The service level agreement (SLA)

  2. The problem record

  3. The availability management information system

  4. The IT service continuity plan

Correct Answer: B

Question No.59

Which one of the following generates demand for services?

  1. Infrastructure trends

  2. Patterns of business activity (PBA)

  3. Cost of providing support

  4. Service level agreements (SLA)

Correct Answer: B

Question No.60

Which of these statements about resources and capabilities is CORRECT?

  1. Resources are types of service asset and capabilities are not

  2. Resources and capabilities are both types of service asset

  3. Capabilities are types of service asset and resources are not

  4. Neither capabilities nor resources are types of service asset

Correct Answer: B

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