[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 251-260
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Question No.251
Where should all master copies of controlled software and documentation be stored?
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In the definitive software library
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In the definitive media library
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In the definitive security library
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In the definitive production library
Correct Answer: B
Question No.252
What is the BEST description of a change proposal?
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Any request for change (RFC.submitted to change management
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An authorised change submitted to release and deployment
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An RFC that must be implemented as soon as possible
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A justification for a change with significant cost or risk
Correct Answer: D
Question No.253
Why is ITIL successful?
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It always guarantees cost savings
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Its practices are applicable to any IT organisation
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It makes technology architecture easy to design
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It can be fully implemented in 30 days
Correct Answer: B
Question No.254
Which of the following are CORRECT Service Design Aspects?
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Service Solutions for new or changed services
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Management policies and guidelines
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Business requirements technology and management architectures
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Process requirements technology and management architectures
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1 and 2
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2 and 3
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3 and 4
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1 and 4
Correct Answer: D
Question No.255
What BEST describes the value of service design to the business?
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It supports the creation of a portfolio of quantified services
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Itreduces total cost of ownership (TCO) of services
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It improves the control of service assets and configurations
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It provides quick and effective access to standard services
Correct Answer: B
Question No.256
Which is an outcome of service design?
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User training and awareness for the service is maximized
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Services and operational quality are enhanced
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Standard Services are provided quickly and efficiently across the business
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Expectations setting of all stakeholders for the services improved
Correct Answer: B
Question No.257
Which describes a proactive trigger for problem management?
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Automated detection of an infrastructure or application fault, using event/alert tools automatically toraise an incident.
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Analysis of an incident by a technical support group which reveals that an underlying problem exists, or is likely to exist.
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Suspicion or detection of a cause of one or more incidents by the service desk.
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Trending of historical incident records to identify one or more underlying causes.
Correct Answer: D
Question No.258
Which formal agreement minimizes the risk of disputes that can occur between an IT service provider and an external supplier?
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Operational contract
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Underpinning contract
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Serviceability contract
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Service level contract
Correct Answer: B
Question No.259
An incident is proving difficult to resolve. A technician informs their manager that more resource is needed to restore the service. What has taken place?
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A functional escalation
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A service level escalation
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An incident resolution
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A hierarchic escalation
Correct Answer: D
Question No.260
Which describes an interface of incident management with service level management?
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Incident workarounds
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Creating a problem record
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Incident response times
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The status of faulty Cis
Correct Answer: C
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