[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 231-240

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Question No.231

In service design, which term describes services, technologies and tools?

  1. People

  2. Partners

  3. Products

  4. Processes

Correct Answer: C

Question No.232

When should a known error be raised?

  1. Only when the root cause is found and a workaround exists

  2. As soon as it becomes useful to do so

  3. Only when the error in the IT Service is found

  4. As soon as the major problem procedure is executed

Correct Answer: B

Question No.233

Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers?

  1. Service transition

  2. Service level management

  3. Service operation.

  4. Service Design.

Correct Answer: A

Question No.234

Which of the following in NOT an objectives of the operations management function?

  1. Swift application of skills to diagnose any IT Operations failures that occur

  2. Delivering Operational improvements to achieve reduced costs.

  3. Management of the definitive media library (DML)

  4. Maintenance of status quo to achieve stability of day to day processes and activities

Correct Answer: A

Question No.235

What BEST defines IT service management?

  1. An organization supplying services to only external customers.

  2. The customer of an IT Service provider who defines and agrees the service targets.

  3. The implementation and management of quality IT services that meet business needs.

  4. The resources that are utilized to provide value to customers through services.

Correct Answer: C

Question No.236

What BEST describes the value of continual service improvement to the business?

  1. It supports the creation of a portfolio of quantified services

  2. It results in gradual improvement in cost effectiveness

  3. It improves governance by building controls into service designs

  4. It provides quick and effective access to standard services

Correct Answer: B

Question No.237

Which is the CORRECT description of an outcome?

  1. The result of carrying out an activity, following a process, or delivering an IT service

  2. The inputs that trigger an action for an activity, process or IT service

  3. The prediction of the future demand requirements for an activity, process or IT service

  4. The design and development of the activities that make up a process or IT service

Correct Answer: A

Question No.238

Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?

  1. Testing the tool and training process managers on using the process

  2. Development or purchase of tools and deployment of the tools

  3. Training tool administrators how to manage tools and monitoringtool performance in operationalenvironment

  4. Development or purchase of tools and deployment of the process

Correct Answer: D

Question No.239

What is the primary focus of component capacity management?

  1. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

  2. Review of all capacity supplier agreements and underpinning contracts with supplier management

  3. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services

  4. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

Correct Answer: C

Question No.240

Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?

  1. Service transition

  2. Service design

  3. Service operation

  4. Service configuration

Correct Answer: B

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