[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 191-200

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Question No.191

Which role is responsible for carrying out the activities of a process?

  1. Process owner

  2. Change manager

  3. Service manager

  4. Process practitioner

Correct Answer: D

Question No.192

What is a RACI model used for?

  1. Performance analysis

  2. Recording configuration items

  3. Monitoring services

  4. Defining roles and responsibilities

Correct Answer: D

Question No.193

A process owner has been identified with an quot;Iquot; in a RACI matrix. Which one of the following would be expected of them?

  1. Be accountable for the outcome of an activity

  2. Perform an activity

  3. Be kept up-to-date on the progress of an activity

  4. Manage an activity

Correct Answer: C

Question No.194

Which of the following options is a hierarchy that is used in knowledge management?

  1. Wisdom – Information – Data – Knowledge

  2. Data – Information – Knowledge – Wisdom

  3. Knowledge – Wisdom – Information – Data

  4. Information – Data – Knowledge – Wisdom

Correct Answer: B

Question No.195

Which of the following CANNOT be provided by a tool?

  1. Knowledge

  2. Information

  3. Wisdom

  4. Data

Correct Answer: C

Question No.196

Which of the following areas would technology help to support during the service lifecycle?

  1. Data mining and workflow

  2. Measurement and reporting

  3. Release and deployment

  4. Process design

  1. 2 and 3 only

  2. 2 and 4 only

  3. 1 and 3 only

  4. All of the above

Correct Answer: D

Question No.197

Which areas of service management can benefit from automation?

  1. Design and modeling

  2. Reporting

  3. Pattern recognition and analysis

  4. Detection and monitoring

  1. 1, 2 and 3 only

  2. 1, 3 and 4 only

  3. 2, 3 and 4 only

  4. All of the above

Correct Answer: D

Question No.198

Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

  1. Change management

  2. IT service continuity management

  3. Financial management for IT services

  4. Service catalogue management

Correct Answer: B

Question No.199

Howis a service delivered between departmentsofsame organizationclassified?

  1. Internal Service

  2. External Service

  3. Mission Critical service

  4. Organizational service.

Correct Answer: A

Question No.200

Which groups of people would work according to an operational level agreement?

  1. Business units

  2. All stakeholders

  3. External IT teams

  4. Internal IT teams

Correct Answer: D

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