[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 161-170

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Question No.161

Which of the following are basic concepts used in access management?

  1. Personnel, electronic, network, emergency, identity

  2. Rights, access, identity, directory services, service/service components

  3. Physical, personnel, network, emergency, service

  4. Normal, temporary, emergency, personal, group

Correct Answer: B

Question No.162

Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

  1. Service level management

  2. Financial management

  3. Demand management

  4. Risk management

Correct Answer: B

Question No.163

Which process is responsible for sourcing and delivering components of requested standard services?

  1. Request fulfilment

  2. Service portfolio management

  3. Service desk

  4. IT finance

Correct Answer: A

Question No.164

What are the categories of events described in the ITIL service operation book?

  1. Informational, scheduled, normal

  2. Scheduled, unscheduled, emergency

  3. Informational, warning, exception

  4. Warning, reactive, proactive

Correct Answer: C

Question No.165

Which of the following is an objective of business relationship management?

  1. To identify patterns of business activity

  2. To ensure high levels of customer satisfaction

  3. To secure funding to manage the provision of services

  4. To ensure strategic plans for IT services exist

Correct Answer: B

Question No.166

Which process has the following objective, #39;Produce service design packages (SDPs) based on service charters and change requests#39;?

  1. Service transition planning and support

  2. Design coordination

  3. Service level management

  4. Change management

Correct Answer: B

Question No.167

Which of the following identifies the purpose of service transition planning and support?

  1. Provide overall planning for service transitions and co-ordinate the resources they require

  2. Ensure that all service transitions are properly authorized

  3. Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked

  4. To define testing scripts to ensure service transitions are unlikely to ever fail

Correct Answer: A

Question No.168

Which of the following is service transition planning and support NOT responsible for?

  1. Prioritizing conflicts for service transition resources

  2. Coordinating the efforts required to manage multiple simultaneous transitions

  3. Maintaining policies, standards and models for service transition activities and processes

  4. Detailed planning of the build and test of individual changes

Correct Answer: D

Question No.169

Which of the following is NOT an objective of request fulfillment?

  1. To provide information to users about what services are available and how to request them

  2. To update the service catalogue with services that may be requested through the service desk

  3. To provide a channel for users to request and receive standard services

  4. To source and deliver the components of standard services that have been requested

Correct Answer: B

Question No.170

What are the categories of event described in the ITIL service operation book?

  1. Informational, scheduled, normal

  2. Scheduled, unscheduled, emergency

  3. Informational, warning, exception

  4. Warning, reactive, proactive

Correct Answer: C

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