[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 141-150

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Question No.141

Which one of the following is NOT an objective of problem management?

  1. Minimizing the impact of incidents that cannot be prevented

  2. Preventing problems and resulting incidents from happening

  3. Eliminating recurring incidents

  4. Restoring normal service operation as quickly as possible

Correct Answer: D

Question No.142

Which one of the following is the BEST description of a relationship in service asset and configuration management?

  1. Describes the topography of the hardware

  2. Describes how the configuration items (CIs) work together to deliver the services

  3. Defines which software should be installed on a particular piece of hardware

  4. Defines how version numbers should be used in a release

Correct Answer: B

Question No.143

Which of the following statements MOST correctly identifies the scope of design coordination activities?

  1. Only changes that introduce new services

  2. It is mandatory that all changes are subject to design coordination activity

  3. Only changes to business critical systems

  4. Any change that the organization believes could benefit

Correct Answer: D

Question No.144

Which of the following would be examined by a major problem review?

  1. Things that were done correctly

  2. Things that were done incorrectly

  3. How to prevent recurrence

  4. What could be done better in the future

  1. 1 only

  2. 2 and 3 only

  3. 1, 2 and 4 only

  4. All of the above

Correct Answer: D

Question No.145

Which one of the following is an objective of release and deployment management?

  1. To standardize methods and procedures used for efficient and prompt handling of all changes

  2. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)

  3. To ensure that the overall business risk of change is optimized

  4. To define and agree release and deployment plans with customers and stakeholders

Correct Answer: D

Question No.146

Which process is responsible for managing relationships with vendors?

  1. Change management

  2. Service portfolio management

  3. Supplier management

  4. Continual service improvement

Correct Answer: C

Question No.147

What is the PRIMARY process for strategic communication with the service provider#39;s customers?

  1. Service catalogue management

  2. Service portfolio management

  3. Service desk

  4. Business relationship management

Correct Answer: D

Question No.148

Where should the following information be stored?

  1. The experience of staff

  2. Records of user behaviour

  3. Supplier#39;s abilities and requirements

  4. User skill levels

  1. The change schedule

  2. The service portfolio

  3. A configuration management database (CMDB)

  4. The service knowledge management system (SKMS)

Correct Answer: D

Question No.149

Which two elements of financial management for IT services are mandatory?

  1. Budgeting and charging

  2. Accounting and charging

  3. Budgeting and accounting

  4. Costing and charging

Correct Answer: C

Question No.150

Which of the following is the BEST description of a service-based service level agreement (SLA)?

  1. The SLA covers one service, for all the customers of that service

  2. The SLA covers an individual customer group for all services they use

  3. An SLA that covers all customers for all services

  4. An SLA for a service with no customers

Correct Answer: A

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