[Free] 2019(Nov) EnsurePass Avaya 3300 Dumps with VCE and PDF 51-60

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Question No.51

A customer with Avaya Aura Contact Center has created a script using the following intrinsic: IF NOT QUEUED THEN

Which type of Intrinsic is being used?

  1. Call

  2. Skillset

  3. Time

  4. Traffic

Correct Answer: A

Question No.52

How do you configure what the terminating character should be when using the GiveIVR block to play prompt and collect digits?

  1. Add an extra number to the Number of Digits value.

  2. The terminating character is always quot;#quot;.

  3. Use the Terminating Character configuration entry setting the value.

  4. Assign the quot;#quot; as a call variable.

Correct Answer: C

Question No.53

You are building a new call flow that will use hold music, that Is stored on the Avaya Media Server (Avaya MS), while calls are waiting in queue. You created your music folder on Avaya MS and uploaded the music files to the music folder in the Avaya MS server successfully. What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?

  1. Create a new music skillet.

  2. Create a route with the name of the music folder.

  3. Create a new music Call Presentation Class.

  4. Create a new music Control Directory Number (CDN).

Correct Answer: B

Question No.54

Some variables can have a list or range of values Instead of only a single value. On creation of these global variables the class type set is selected. Which variables types support this class type?

  1. Automatic Call Distribution (ACD), Boolean, Contact Type, Integer

  2. Day, Language, Music, Integer

  3. Agent Identification (Agent_ID), Control Directory Numbers (CDN), Date, Dialed Number Identification Service (DNIS)

  4. Priority, Language, Contact Type, ACD

Correct Answer: C

Question No.55

A supervisor has created a custom report template and saved it in the Historical Reporting window within a custom group folder. Who will have access to this report?

  1. all supervisors

  2. all supervisors whose user defined partition includes this custom report group

  3. any supervisor within the same Supervisor/Reporting Agent group

  4. only the supervisor who created the report template

Correct Answer: D

Question No.56

A customer with Avaya Aura Contact Center is creating an application flow using blocks. Each block can be given a unique name to identify it on the flow. Under which tab on each block the name of the block would be assigned?

  1. Processing

  2. Queue

  3. Setup

  4. Transition

Correct Answer: C

Question No.57

A customer with Avaya Aura Contact Center uses an Event Handler to monitor for unsolicited events and failed responses. Which two statements regarding the Event Handler are true? (Choose two.)

  1. The event handler monitors for the music failure.

  2. The event handler, if applied on o primary script, does not need to be re-applied on the secondary script.

  3. The event handler must be the first line on any script, 鈥ent handler can monitor for call abandons.

  4. None of the above

Correct Answer: AB

Question No.58

A customer with Avaya Aura Contact Center has a list of holidays that change on a yearly basis. This list will be referenced on multiple scripts. Which statement describes how to reference these dates on a script for easy updating?

  1. Create a global variable of the type Date.

  2. Create a call variable of the type Date.

  3. Create a wild call variable of the type Integer.

  4. Create either a global or call variable of the type String.

Correct Answer: A

Question No.59

How do you write a LOG message that will successfully print out to the log file the value of the variable MyLogVar_cv?

  1. LOG MyLogVar_cv

  2. LOG MyLogVar_cvquot;

  3. LOG The value of MyLogVar_cv is

  4. LOG quot;The value of quot; MyLogVar_cv quot;isquot;

Correct Answer: D

Question No.60

A supervisor with Avaya Aura Contact Center is going on vacation in two weeks and the agents will temporarily report to another supervisor during that time. When the supervisor returns, how should the agents report back?

  1. Create and schedule an Agent to Skillset assignment.

  2. Schedule a Reset Assignment.

  3. Create a new Reporting Agent Standard Partition.

  4. Create a new Agent User Defined Partition.

Correct Answer: A

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