[Free] 2019(Nov) EnsurePass Avaya 3300 Dumps with VCE and PDF 11-20

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Question No.11

You just installed a new Avaya Aura Contact Center (AACC) Installation and you need to configure it to talk to the Avaya Media Server (Avaya MS). Which configuration options do you needed to configure to accomplish this?

  1. Media Servers and Routes

  2. Media Servers and Media Service and Routes

  3. Routes and Contact Types

  4. CONs (Route Points) and Skillsets

Correct Answer: B

Question No.12

X customer with Avaya Aura Contact Center wants to create variables for use In script and flow applications. What are the limitations of creating global and call variables?

  1. Maximum 100 global variables, maximum 100 call variables

  2. No stated maximum to global variables, maximum 100 call variables

  3. Maximum 100 global variables, No stated maximum to call variables

  4. Maximum 1000 global variables, maximum 100 call variables

Correct Answer: C

Question No.13

Besides creating SQL statements that can be executed within scripts, what is another use of the database Integration wizard?

  1. It can be used to define variables.

  2. It can be used to store scripts.

  3. It can be used to integrate scripts with web services.

  4. It can be used to define SCE blocks.

Correct Answer: A

Question No.14

A customer with Avaya Aura Contact Center wants to create a script using Intrinsic. The script will contain screening based on the how many calls are currently queued. Which category of Intrinsic would be used to accomplish this?

  1. Call

  2. Skillset

  3. Time

  4. Traffic

Correct Answer: D

Question No.15

An agent In Avaya Aura Contact Center steps away from the phoneset without logging out or going into Not Ready- Upon return. It is discovered that the telephone has been logged out. What is the most likely explanation?

  1. The quot;Longest Idle since Last ACD/CDNquot; calls expired, logging out the telephone.

  2. The Call Presentation Class quot;Return To Queuequot; was enabled for this telephone, a call was presented and returned to the queue while the agent was away and the Logout option was assigned for After quot;Return to Queue, Make Phone setquot;.

  3. The Call Presentation Class quot;After Call Break for N secondsquot; was enabled for this telephone, and the telephone was forced logged out.

  4. The quot;Longest Idle since Loginquot; expired, logging out the telephone.

Correct Answer: B

Question No.16

A supervisor with Avaya Aura Contact Center wants to setup a requirement for the Calls Waiting column on a Sklllset Display to update in yellow when three or four calls are in queue, and red when five or more calls are in queue for the Customer Service Sklllset. Which three areas of Contact Center Administration must be configured to accomplish this goal? (Choose three.)

  1. Create a Sklllset Threshold Class, assign 3 to Level 1, and 5 to Level 2 for Calls Waiting.

  2. Open a Standard Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column,

  3. Assign Sklllset Threshold Class to Customer Service Skillset.

  4. Create a custom formula for Calls Waiting.

  5. Create a custom Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column.

Correct Answer: ACE

Question No.17

A customer with Avaya Aura Contact Center has created a script application. The customer would like to convert this script application into a flow application. Which two statements regarding converting scripts are true? (Choose two.)

  1. The original script application must be In the Contact Center View.

  2. The original script application must be In the Local View.

  3. The conversion of the script to a flow results in only one APPLICATION, the flow version.

  4. The conversion of a script to a flow results in two scripts, the original script version and the new flow version.

Correct Answer: BC

Question No.18

A supervisor In an Avaya Aura Contact Center SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:

GIVE IVR WITH VXML TREATMENT voicexml PARAMETERS

What are two Inputs after the PARAMETERS command? (Choose two.)

  1. prompttoplay

  2. _c_play_and_collect

  3. GIVE IVR WITH VXML TREATMENT

  4. Numberofdigits

  5. ASSIGN quot;please enter account number.wavquot;

Correct Answer: AD

Question No.19

A customer with Avaya Aura Contact Center requires a real time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as they emerge. Which Real Time Display would accomplish this?

  1. Agent Map

  2. Billboard Collection

  3. Interval to Date Display

  4. Time Line Display

Correct Answer: A

Question No.20

A customer would like incoming calls to queue to the skillset with the most agents in service. Which intrinsic would accomplish this?

  1. MOST LOGGED AGENTS

  2. OLDEST

  3. LOGGED OUT AGENT

  4. LOGGED AGENT COUNT

Correct Answer: A

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